Offering building blocks to greatness.
From their first day at PowerMedium, team members are immediately enrolled
in PowerMedium University, an interactive and hands-on training program, where
they complete extensive technology and customer service training. But the
education never stops. Our team members regularly receive training on the
latest technological trends and before a new product release ever reaches
the customer, the team is given hands-on instruction and testing responsibilities.
New Employee Training
Required for all customer-facing employees, new employee training provides
an extensive introduction to all of PowerMedium's plans, products, additional
features and data center infrastructure. New employees also receive a
detailed explanation of how the Internet works and instruction on the
Web hosting process and industry in general.
Once completing an intensive week of training, new employees are paired
with a support veteran who acts as their mentor. During this phase, new
employees listen in to actual customer calls and see how their mentor
interacts with customers and troubleshoots problems. Then, under the
supervision of their mentors, new employees take over calls, learning
on-the-job with a guiding hand.
After training with their mentors and working on their own for a couple
of weeks, new hires learn about specific intricacies of plan features
and are introduced to advanced tools offered from PowerMedium. They also
are given more detailed training on Web hosting technology. Now that
they have a frame-of-reference from actual customer experiences, they
are encouraged to interject ideas of how to better serve customers.
Prior to the release of any newly developed PowerMedium products or plan features,
all customer service representatives are extensively trained on the new development
and given the opportunity to test and demo it before it is released to PowerMedium
Employee Training Portal
Housed on the PowerMedium Intranet, the ETP gives all employees access to training
materials 24x7, including product description documents, quick feature references
and self-paced classes on the latest technological advances in both Web hosting
hardware and systems.
PowerMedium is committed to the ongoing development of our employees at every
We promote from within and encourage information sharing from management,
senior staff and new hires.
We believe training is the cornerstone to maintaining
employee motivation and passion for greatness.